At Indoor Golf Kit, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read the following policy carefully before placing your order.

Return Eligibility

Most products may be returned within 30 days of delivery, provided they are:

• Unused
• Unopened whenever possible
• In their original packaging
• In resalable condition

Because many of the products we sell are shipped directly from manufacturers, return eligibility ultimately depends on each manufacturer's return policy. Some brands and products are designated as Final Sale and cannot be returned once shipped.

Please review the individual product page or contact our support team if you have any questions before purchasing.

Exchanges

If you would like to exchange your product for another item, you may request an exchange within 30 days of delivery.

Customers are responsible for:

• Return shipping costs
• Shipping costs for the replacement item

Depending on the manufacturer, we may reduce or waive the standard restocking fee for exchanges.

Custom-built, made-to-order, and final-sale items are not eligible for exchange once production has begun or the order has shipped.

Important Information Before Ordering

By placing an order with , you acknowledge and agree to the following:

• You will inspect all packages immediately upon delivery.
• Any visible shipping damage should be noted with the delivery carrier.
• Damaged shipments must be reported within 24 hours of delivery.
• Your complete order should be opened and inspected within 7 days of delivery, even if installation will occur later.
• Missing, incorrect, or damaged items must be reported within the 30-day return period.
• Failure to inspect your order does not extend the return period.
• You are responsible for ensuring your installation space—including ceiling height, room dimensions, and available floor space—is suitable before purchasing enclosures, impact screens, golf nets, or similar products.
• Returns resulting from incorrect room measurements are considered customer-error returns and are subject to return shipping and restocking fees.
• Shipping estimates displayed on our website are estimated delivery timeframes only and may change due to manufacturing schedules, freight carriers, weather, or other circumstances beyond our control.

Inspecting Your Order

Please inspect your shipment immediately after delivery.

If you discover:

• Missing components
• Incorrect products
• Incorrect sizes
• Shipping damage

Contact our support team as soon as possible and include:

• Your order number
• Photos of the product
• Photos of the packaging
• Photos of the packing slip (if available)

Claims submitted after the return period may not be eligible for replacement or refund.

Damaged Deliveries

If your shipment arrives damaged, please notify us within 24 hours of delivery.

Include:

• Photos of the damaged product
• Photos of the shipping box
• A brief description of the damage

We will work directly with the manufacturer and freight carrier to resolve the issue as quickly as possible. If the damage occurred during transit, we will arrange the appropriate replacement or resolution at no additional cost whenever the carrier claim is approved.

Manufacturer Warranty

Warranty coverage varies by manufacturer.

Please refer to the warranty information listed on each product page.

Warranty coverage applies to manufacturing defects and product failures during normal use. Shipping damage must be reported immediately after delivery and is not considered a warranty claim.

Return Shipping & Restocking Fees

Unless otherwise stated on the product page:

• Customers are responsible for all return shipping costs.
• Oversized freight shipments may also incur carrier reconsignment charges.
• Most returned products are subject to a 20% restocking fee.
• Certain custom or made-to-order products may incur a 25% restocking fee if production has already begun.

Shipping charges are non-refundable.

Non-Returnable Products

The following products are generally Final Sale and cannot be returned after shipment:

• Custom-built golf simulator enclosures
• Made-to-order products
• Custom impact screens
• Personalized products
• Software licenses
• Products designated as Final Sale on the product page
• Brands whose manufacturers do not permit returns

If a final-sale product arrives damaged or defective, it will still be covered under the applicable manufacturer warranty or shipping damage policy.

Software

Software licenses become non-refundable once:

• The activation email has been sent
• The license key has been issued
• The software has been activated

If you have not yet received your activation email, please contact us immediately to determine whether cancellation is still possible.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After payment has been processed, cancellations may be subject to a 3% payment processing fee.

If the order has already shipped:

• Return shipping costs are the customer's responsibility.
• Applicable restocking fees will apply.
• The order will be processed under this Return Policy.

Custom or made-to-order products cannot be canceled once production has started.

Price Adjustments

Price adjustments are available only if requested within 24 hours of placing your order.

Requests submitted after 24 hours cannot be honored.

Promotional Offers

For promotions involving free products, bundled items, or Buy One Get One offers, all promotional items must be returned together to qualify for a full refund.

If only part of the promotional package is returned, Indoor Golf Kit reserves the right to issue a partial refund or store credit based on the original promotional pricing.

Chargebacks

Our customer support team is committed to resolving any issue quickly and fairly.

If you experience a problem with your order, please contact us before initiating a payment dispute with your credit card provider.

Fraudulent or abusive chargebacks may be disputed with supporting documentation, including order confirmations, shipment records, delivery confirmation, customer communications, and other relevant evidence.

We are committed to working with every customer to reach a fair resolution.

Contact Us

If you have any questions regarding returns, exchanges, warranties, or cancellations, please contact us.

Indoor Golf Kit

📧 support@indoorgolfkit.com

📞 (888)-719-6263

Customer Support

Monday – Saturday

9:00 AM – 9:00 PM (EST)