Refund policy

Thank you for choosing Indoor Golf Kit. We are committed to providing high-quality golf simulator products and excellent customer service. This policy explains our order cancellation, return, exchange, refund, and damaged-product procedures.

1. Order Processing

Orders are generally processed within 1–2 business days and shipped according to product availability.

If an item is temporarily unavailable, we will contact you with an updated estimated shipping timeframe.

2. Returns

Indoor Golf Kit accepts returns of eligible products for both defective and non-defective products.

Return Window

Eligible returns must be requested within 30 days of the date the customer receives the product.

Product Condition

To qualify for a standard return, products must:

• Be unused and not installed or operated.

• Be in their original packaging.

• Be in resalable condition.

• Include all original accessories, components, manuals, and documentation, where applicable.

Products that have been used, altered, damaged after delivery, or returned without the required components may not qualify for a standard refund.

Return Authorization

All returns require prior authorization.

To request a return, contact:

Email: support@indoorgolfkit.com

Please include your order number and the reason for the return. If the return is approved, our support team will provide a Return Merchandise Authorization (RMA) and return instructions.

Returns shipped without prior authorization may be refused or returned to the customer.

3. Return Shipping

For standard returns that are not caused by damage, defects, or an error by Indoor Golf Kit, the customer is responsible for return shipping costs.

Customers should use a reputable carrier and obtain tracking information and shipping insurance when appropriate.

If a product arrives damaged, defective, or incorrect due to an error by Indoor Golf Kit, we will work with the customer to resolve the issue and, when applicable, provide a replacement or other appropriate remedy without charging the customer for the return shipping.

4. Restocking Fee

A 15% restocking fee applies to eligible customer-initiated returns of products that are not defective, damaged, incorrect, or shipped in error by Indoor Golf Kit.

The restocking fee is calculated based on the product purchase price and is deducted from the refund amount.

The restocking fee does not apply when a product is returned because it arrived damaged, defective, incorrect, or was shipped in error by Indoor Golf Kit.

5. Refunds

Once an authorized return is received, the product will be inspected.

If the return meets the requirements of this policy, the refund will be issued to the original payment method.

Refunds are processed within 7 business days after the returned product has been received and approved.

The refund amount may be reduced by applicable return shipping costs and the 15% restocking fee when those charges apply under this policy.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank, credit card issuer, or payment provider.

6. Exchanges

Indoor Golf Kit accepts exchanges for eligible products.

To request an exchange, contact support@indoorgolfkit.com within the applicable 30-day return window.

Exchanges are subject to product availability and the same eligibility requirements described in this policy.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

7. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at support@indoorgolfkit.com.

Please provide your order number and, when possible, photographs or other information showing the issue.

We will review the situation and work with you to provide an appropriate solution, which may include a replacement, repair, or refund when applicable.

Customers will not be charged return shipping for products that are returned because of damage, defects, or an error by Indoor Golf Kit.

Warranty-related issues will be handled in accordance with the applicable manufacturer's warranty.

8. Refused Deliveries

If a customer refuses delivery for a reason unrelated to damage, defect, or an error by Indoor Golf Kit, the order may be treated as a return.

A 15% restocking fee may apply, and the customer's refund may also be reduced by the outbound shipping and return shipping costs incurred by Indoor Golf Kit.

9. Non-Returnable Items

The following items are not eligible for return unless they are faulty, damaged, or not as described:

• Custom-made or personalised products

• Special-order items

• Products that have been assembled

• Products showing signs of use, damage, or modification by the customer

Nothing in this policy affects your statutory rights.

10. How to Request a Return or Exchange

To begin a return or exchange, contact us at:

Email: support@indoorgolfkit.com

Please provide:

• Your order number.

• The product you wish to return or exchange.

• The reason for the request.

• Photos or other supporting information when applicable.

Our support team will provide the appropriate return instructions if your request is approved.

11. Contact Information

We appreciate your business and are committed to providing excellent products and customer service.