Shipping policy
At Indoor Golf Kit, we are committed to delivering your golf simulator equipment quickly, safely, and efficiently.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after your order confirmation email is received.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available.
If your order is delayed due to high order volume, manufacturer lead times, or carrier-related issues beyond our control, our team will contact you as soon as possible with an update.
Free Shipping
We offer FREE shipping throughout the continental United States on most products available on Indoor Golf Kit.
At this time, we do not offer international shipping.
Shipping Address Requirements
Because many of our products are oversized, fragile, or high-value items, we require a valid phone number with every shipping address. This allows freight carriers to schedule delivery appointments when necessary.
Custom & Made-to-Order Products
Certain products—including custom golf simulator enclosures, impact screens, built-in simulator packages, and other made-to-order items—require additional production time.
Estimated fulfillment for custom products is generally 2–3 weeks, depending on the manufacturer.
Once a custom or made-to-order product has entered production or has shipped, it cannot be canceled, returned, or refunded.
In-Store Pickup
Indoor Golf Kit is an online retailer and does not offer in-store pickup.
Shipping to P.O. Boxes
Due to the size and weight of many of our products, we do not ship to P.O. Boxes.
Returns & Refunds
We accept returns within 30 days of delivery, provided the product is:
- Unused
- In its original packaging
- In resalable condition
Once the returned item has been inspected and approved, a refund will be issued according to our Return & Refund Policy.
Please note that certain products may not be eligible for return, including custom-made items and products designated as non-returnable by the manufacturer.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
Because payment processors charge non-refundable transaction fees, cancellations requested after payment has been processed may be subject to a 3% payment processing fee.
If your order has already shipped, the cancellation will be treated as a standard return. Customers are responsible for:
- Return shipping costs
- Any applicable restocking fees
- Payment processing fees when applicable
Certain made-to-order or special-order products may also be subject to a restocking fee of up to 25% if production has already begun.
Custom Order Cancellations
Custom-built or made-to-order products are manufactured specifically for your order.
For this reason, all custom order sales are final and cannot be canceled, returned, or refunded once production has started.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
- A brief description of the damage
Our support team will work with the manufacturer and shipping carrier to arrange a replacement or appropriate resolution.
Need Assistance?
If you have any questions regarding shipping, delivery, or your order, our customer support team is here to help.
Indoor Golf Kit
📞 (888)-719-6263
Customer Support Hours
Monday – Saturday
9:00 AM – 9:00 PM (EST)