Shipping policy

At Indoor Golf Kit, we provide reliable shipping options for your golf simulator equipment and accessories. Please review our shipping policy below.

Shipping Coverage

We currently ship to addresses within the United States only.

Shipping Costs

We provide free shipping on all orders, with no minimum purchase required.

Order Processing and Shipping

  • Cut-Off Time: Orders placed by 6:00 PM EST on business days are processed that business day. Orders placed after 6:00 PM EST are processed on the next business day.
  • Handling Time: Orders are processed within 1 – 2 business days (Monday – Friday).

  • Transit Time: Transit typically takes 2 – 3 business days after the order has been shipped (Monday – Friday).

  • Carriers: We use FedEx Ground and other reliable carriers to deliver your order safely. Some items may ship via freight carriers; any special delivery instructions will be communicated.

Order Confirmation and Tracking

  • After placing your order, you will receive an order confirmation email.

  • Once your order ships, you will receive a tracking number via email.

  • If you do not receive tracking details within 6 business days, please contact us at support@indoorgolfkit.com.

Inspecting Your Delivery

  • Please inspect your items upon delivery for any visible damage.

  • Note any damage on the delivery receipt before signing.

  • Report any missing or damaged items within 48 hours so we can resolve the issue promptly.

Lost or Damaged Shipments

  • In the rare event your order is lost or arrives damaged, contact us immediately at support@indoorgolfkit.com.

  • We will replace damaged or missing items at no additional cost and provide guidance for returns if necessary.

Contact Us

Ecom Retail Group LLC
Phone: (888)-370-6305
Email: support@indoorgolfkit.com
Address: 64 Golf Course Rd, Douglas, WY 82633, United States
Customer Service: Monday – Saturday, 9 AM – 6 PM EST