Setup and product support
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Check product fit before buying, find setup instructions, troubleshoot a problem, or get help with your order.
Search setup guides, symptoms and all 263 products.
Browse by equipment
Choose the equipment you need help with.
Start your setup
Unbox, assemble and verify your first shot.
1 guideLaunch monitors
Placement, calibration and missing shots.
10 guidesProjectors & image
Lens position, HDMI and screen fit.
7 guidesScreens & enclosures
Assembly, impact screens and golf nets.
10 guidesMats & putting
Hitting surfaces, flooring and putting greens.
2 guidesSoftware & computers
Activation, connections and display setup.
3 guidesCameras & accessories
Swing video, protective cases and mounts.
3 guidesOrders & delivery
Tracking, missing items, returns and warranty.
2 guidesNew simulator? Start here.
Set up your new simulator
Unpack the equipment, build the hitting area, and check the projector and launch monitor before opening your golf software.
Open the first-start checklist →- 01Check the order and unpack the components.
- 02Build the bay and establish the hitting area.
- 03Align the image and install the launch monitor.
- 04Verify a shot, then connect course software.
Common problems
Choose the problem to see what to check first.
Troubleshooting
Not sure where to begin?
Can you see the projector’s own menu?
If its menu appears, start with the selected input and the cable from the computer. If the menu is also missing, check the model’s power, picture-mute and indicator guidance.
Follow the no-signal checklist →Setup and troubleshooting guides
Setup, troubleshooting and care, organized by equipment.
Start your setup1
- Your simulator package: from delivered boxes to the first verified shotA staged commissioning checklist that keeps enclosure, projector, computer and launch-monitor setup in the right order.
Launch monitors10
- Launch monitor not reading shots: find the failed stageSeparate ball detection, shot capture and software delivery so you can test the right part of your setup.
- Uneekor EYE MINI LITE and EYE MINI: get to a reliable first shotChoose the correct connection workflow, prove tracking in Uneekor software and isolate missed-shot or integration problems.
- Uneekor EYE XO, EYE XO2 and EYE XR: mounting and calibration checksKeep model-specific placement, finished hitting height and calibration aligned before testing shot data.
- Trackman iO and Trackman 4: choose the correct indoor setup workflowSeparate ceiling-mounted iO planning from Trackman 4 radar placement, then verify tracking before adding cameras and displays.
- TruGolf APOGEE, LaunchBox and MultiSport: first-start checksKeep the hardware setup, tracking test and E6 software license separate when bringing a TruGolf system online.
- NVISAGE N1 and NEO-E: connection, calibration and course-play checksChoose the correct physical workflow and distinguish N-Bridge device integration from MURLIE practice software.
- GolfIn IDRA II: prepare the room and verify the software pathUse the IDRA II installation guide, keep the calibration reference stable and test the native connection before adding course software.
- GOLFJOY SPICA 3: separate device tracking from PC connectionUse the SPICA-specific quick-start resources and test the touchscreen, hitting zone and software connection independently.
- VTrack setup: prove hardware, calibration and software in orderUse the current VTrack installation documents and isolate the device connection before adding simulator or replay-camera features.
- Swing Caddie SC4, SC300i and SC200 PLUS: setup and missed shotsChoose the exact model, check radar placement and distinguish standalone readings from app or simulator connectivity.
Projectors & image7
- Golf simulator projector setup: align the room, lens and imageA practical setup sequence, from measuring the image to testing a full swing before the mount position becomes permanent.
- Projector says “No signal”: isolate the missing connectionFind out whether the interruption is at the projector input, computer output or HDMI cable before changing your simulator settings.
- Fix projector black bars, cropped edges and a blurry imageUse a four-check sequence to distinguish aspect-ratio mismatch, optical focus, scaling and screen alignment.
- Remove golfer shadows without moving the hitting zone blindlyCheck the light path, swing clearance and launch-monitor location together before relocating a projector.
- BenQ golf projector setup: start with the exact modelA setup checklist for IGK’s BenQ range, with separate routes for automatic fitting, optical placement and first-image troubleshooting.
- Optoma golf projector setup and first-image checksMatch the exact Optoma suffix, establish a stable HDMI picture, then check optical placement and simulator output.
- Epson PowerLite and LG BU53RG: installation checks that matterFind the correct documentation, separate optical controls from digital correction and troubleshoot the picture in a repeatable order.
Screens & enclosures10
- SIG golf nets: identify the frame, containment and accessoriesPrepare a SIGPRO, rectangular, rounded or square golf net using its own parts list and intended hitting arrangement.
- Carl’s Place enclosures: choose the right manual before assemblyIdentify DIY, Pro, Curved or Built-In construction, reconcile the order contents and keep the screen and frame dimensions distinct.
- SIG8, SIG10, SIG12, SIG DIY and Commercial: assembly checksDistinguish SIG frame families, match flooring and accessories to the exact enclosure, and use the correct assembly resources.
- SimBooth 1 and SimBooth 2: plan the assembly and final floor heightUse the exact enclosure or kit plan, prepare the documented lifting team and establish the finished hitting surface before electronics setup.
- G-TRAK retractable setup: track, wall mount, net and screen checksIdentify the mounting option and deployed footprint, then check the retraction path and screen use before playing.
- HomeCourse ProScreen 180: installation, retraction and remote checksVerify the mount and moving path before pairing a remote or changing a retractable-screen setting.
- Golf impact screen bounce-back: diagnose the surface and the roomCheck rear clearance, tension and hard contact points in a safe sequence before returning to normal practice.
- Impact screen wrinkles, marks and cleaning: use a material-first approachDistinguish shipping creases from uneven installation, then follow the care method for your exact screen material.
- Spornia SPG-5, SPG-7 and SPG-8: setup, folding and target-sheet checksChoose the model-specific folding method and check the frame, target and side protection before practice.
- The Net Return: match the frame, screen and accessoriesChoose the Home, Pro or Bulletproof assembly resources and check screen and accessory compatibility by generation and size.
Mats & putting2
- Hitting mats, replacement strips and simulator flooring: check the full build-upMeasure length, width, thickness and support before replacing an insert or setting a launch monitor beside a raised floor.
- Putting greens and turf: diagnose uneven roll before changing the surfaceSeparate the underlying floor, supplied contour pieces and turf direction when checking an indoor putting surface.
Software & computers3
- Simulator computer setup: projector, touchscreen and graphicsBuild a stable display and connection setup for SurfThing computers, laptops and monitors before tuning graphics quality.
- E6 software activation: identify your edition, account and licenseSeparate account, license and launch-monitor issues when setting up E6 CONNECT Home or an E6 APEX subscription.
- Launch monitor connects, but the simulator receives no shotsTest the device, its own application and the simulator connection as separate stages so you can find where shot data stops.
Cameras & accessories3
- Voice Caddie rangefinder and voice GPS troubleshootingIdentify laser versus GPS behavior, check units and settings, and follow the correct manual for your exact model.
- Simulator mounts and protective accessories: check fit, load and sightlinesA compatibility checklist for projector mounts, launch-monitor covers, baffles, curtains, pads and camera accessories.
- Golf swing camera setup: frame the golfer, then tune the pictureA repeatable setup method for swing-camera position, lighting and connection issues across the camera families in our catalog.
Orders & delivery2
- Delivery, tracking and missing items: prepare the right informationCheck split shipments, reconcile a package against your order and document a delivery issue for Indoor Golf Kit support.
- Returns and warranty help: identify the route before shipping anythingPrepare an order-specific return or product-fault request, with the right model information, condition details and supporting evidence.
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