Separate account, license and launch-monitor issues when setting up E6 CONNECT Home or an E6 APEX subscription.
Read the edition on your order first
Our catalog includes E6 CONNECT Home Software and E6 APEX Expanded 12-Month Subscription. Those names describe different purchases. Do not use a CONNECT screen-by-screen guide to infer APEX course access, supported hardware or subscription terms.
Match the order line, delivered activation instructions and installed application. If a download page now uses newer branding, confirm which installer belongs to your purchased entitlement before removing a working installation.
Keep four details together
Create a private setup note with the order number, purchased edition, account email and the computer that will run the software. Keep the activation code secure. Support can start with the order and account email; never send your password.
For E6 CONNECT, the official manual describes signing into the activation screen and selecting the appropriate license. It also provides a separate process for unbinding a license when transferring computers. Follow that process for CONNECT instead of trying repeated reinstalls or creating extra accounts.
Locate the stage that failed
| What you see | What to establish next |
|---|---|
| Cannot sign in | Correct account email and the publisher’s account-recovery process. |
| Signed in, but no expected license | Edition, purchase/activation instructions and which account received the entitlement. |
| License appears assigned elsewhere | Whether it is associated with another computer; use the edition’s transfer guidance. |
| Software opens, but expected content is missing | Exact plan, active term and included content shown for that purchase. |
| Courses open, but shots do not arrive | Hardware integration and connection; use the separate software-connection guide. |
After successful activation
Select the correct tracking system and display configuration using the instructions for your edition and hardware. First prove that the launch monitor records shots in its own supported application. Then test the E6 connection with a simple practice session.
An activated software license does not by itself establish that every launch monitor, connection method or device platform is supported. Check the specific combination before purchasing an additional license or changing computers.
Ask for help with the exact message
Capture the complete error wording and note whether it appears before login, during activation, at launch or after the first shot. Include the edition/version, order number and whether you changed computers recently. Redact activation keys from public screenshots.
Requirements and license steps can change with a software update. Check which plan appears on your order, and contact us if you need help confirming what it includes.
Related guides
Need a hand?
Tell us your model and what is happening. Include a photo if it helps, or your order number for a delivery question.