Delivery, tracking and missing items: prepare the right information

Start with the order and each tracking number

Open Track My Order and compare the tracking details with your order confirmation. Check whether the order contains several separately shipped components. One delivered carton does not necessarily mean the entire simulator package has arrived.

Keep a simple list with four columns: ordered item, expected quantity, received quantity and tracking/carton reference. Use the exact product names and options from the order. For bundles, check the itemized configuration rather than treating a photograph as the packing list.

If a parcel is marked delivered

Check the carrier’s delivery details, the delivery location and any other household or receiving staff who may have accepted it. If the parcel is still missing, contact Indoor Golf Kit with the order number, tracking number and the status shown. Do not post your address or full order details in a public review or forum while seeking support.

If a carton or product is damaged

Photograph the carton exterior, shipping label, internal packaging and affected item. Keep the packaging and supplied parts while the issue is reviewed. Avoid assembling or operating damaged equipment simply to see whether it still works.

Our current Shipping Policy asks customers to report missing or damaged items within 48 hours of delivery. Contact us promptly with the evidence rather than waiting until installation is scheduled. Refer to that policy for the full applicable terms.

If something seems absent from the box

Compare the packing list with the exact purchased option. Look for small hardware bags and separately packed components without discarding the protective material. If a quantity or part still does not match, photograph the parts laid out and identify what is missing by the manual’s part name or number.

Avoid ordering a substitute or modifying the assembly before the correct component is confirmed. A near match can make the original issue harder to resolve.

Send one organized support message

Include the order number, affected item/model, delivery date, tracking number and a short description of the discrepancy. Attach the most relevant photos and state whether the item has been assembled or used. Keep passwords and payment-card details out of the message.

Email support@indoorgolfkit.com or use our Contact page. Delivery estimates and return conditions are governed by the linked store policies; this checklist helps you provide the information needed for review.